Customer Service

We are happy to assist you

Please let us know your question so that we can arrange for dedicated service

Provide support for product usage

need assistance for product you already own？
View product usage precautions and maintenance instructions

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Help me choose products

Trapped in a multitude of choices?
Don't know how to choose for the first purchase?

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Provide support for my order

I need to modify or cancel my order！
Understand the after-sales policy and refund policy of the product

Get help

Purchase consultation

01

View product manual

You can always read the product manual first and search for solutions in our knowledge base.

If your problem cannot be solved through the manual, we are happy to provide you with other forms of assistance.

View manual

02

Get customer service support

If you are unable to solve the problem, you can contact customer service on the original purchasing platform for support.

If your product was purchased from the official website, you can contact us by email or phone.

Online store

03

Optimization suggestions

Your feedback is very important to us! Welcome to provide us with feedback on your user experience or optimization suggestions.

Please submit your feedback through the online form, and we will reply to you as soon as possible.

Submit Feedback

Shopping Guide

01

Product type

FUKE's dildo products have various functional categories for you to choose from, such as manual dildos, electric dildos, heated dildos, transgender wearable products, penile condoms, etc.

You can filter and purchase product categories that are suitable for you in the store according to your personal needs.

View Categories

02

Size selection

When choosing a dildo product, it is important to pay attention to the size of the product. Please choose the size that suits you for a safe and comfortable experience.

The product page of the store has been marked with size information. If you need to quickly filter suitable sizes, you can view the complete product parameter table.

View parameters

03

Personal Product

If you need customized needs such as special coloring, soft hardness customization, electric, heating, Laser inscription, etc. for the styles on sale, you can contact us for consultation and quotation.

Product personalization belongs to customized services, and customized products do not support after-sales requests for non quality issues.

Custom product
Name
E-mail
Contact Number
Customized style name
Color customization





Hardness customization





Electric function
Heating function
Laser inscription
Other customizations
Notes

We have received your customization request and will reply to you via email. Please be patient and wait!
There were some errors when submitting the form. Please verify all form fields again.

Order support

01

Modify order information

You can modify your order's product and shipping information by canceling and reordering before the order is shipped. The payment for the original order will be returned to your original payment channel.

If the order has been shipped and you need to modify the shipping information, please contact us through after-sales support, and we will coordinate with the courier company to forward it to you.


View my order list

02

Product after-sales policy

FUKE 's products are adult sexual products. To ensure the safety of consumers, we adhere to strict inspection and after-sales standards, and prevent the resale of used products.

The disposable plastic seal of the purchased product has not been damaged and can enjoy a 7-day no reason return or exchange policy.
Reject after-sales requests for unsealed products with non quality issues.

After-sales policy

03

After-sales support

Thank you for your support of FUKE. We will wholeheartedly serve you and strive to provide you with a better shopping experience.

If you need to manually process your order or provide after-sales support for orders that meet the after-sales policy, please provide your order information and contact information through the form, and we will contact you as soon as possible during working hours.


After-sales support
Name
E-mail
Contact Number
Support categories
Order Number
Notes

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Shopping Cart

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